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<p><strong style="color: rgb(234, 13, 13);">Balance Box Subscription Terms and Conditions</strong></p>
<p>Welcome to Balance Box.</p>
<p>Please read the following subscription terms and conditions carefully before completing the subscription process. Completing the payment and agreeing to these terms constitutes the customer's acknowledgment that they have read, understood, and agreed to them.</p>
<p><strong>1. Subscription Selection and Payment</strong></p>
<p>The customer chooses the appropriate package, determines the subscription period and available options, then pays the subscription value using one of the available payment methods.</p>
<p>The subscription is confirmed after the payment process is successfully completed.</p>
<p><strong>2. Start and Duration of Subscription</strong></p>
<p>The package is activated from the specified subscription start date and continues until the end of the agreed period according to the selected package details.</p>
<p><strong>3. Meal Storage</strong></p>
<p>To ensure meal quality and safety, meals must be stored properly and storage and consumption instructions must be followed.</p>
<p>It is not recommended to keep refrigerated meals for more than 48 hours from the time of receipt.</p>
<p><strong>4. Modifying or Canceling Meals</strong></p>
<p>If the subscriber wishes to make changes related to subscription meals, they must contact Balance Box within the specified timeframe and before meal preparation begins.</p>
<p>Meals cannot be modified after preparation has begun or they have been dispatched for delivery.</p>
<p><strong>5. Subscription Cancellation and Refund</strong></p>
<p>The subscriber cannot request a refund or cancel the subscription after two days from the start of the subscription, subject to the rights determined by applicable regulations in the Kingdom of Saudi Arabia.</p>
<p>In the event of subscription cancellation acceptance within the permitted period, the meals the customer has benefited from since the start of the subscription are calculated according to the menu price, plus a 20% deduction according to the cancellation policy, and the remaining amount is refunded according to the approved refund method and procedures.</p>
<p><strong>6. Subscription Expiry</strong></p>
<p>After the subscription period ends, the subscriber is not entitled to claim the value of meals or days not utilized if the subscription has expired according to the approved terms and policies.</p>
<p>Therefore, the subscriber is responsible for monitoring their subscription period and utilizing their meals within the specified period.</p>
<p><strong>7. Items Included in Subscription Price</strong></p>
<p>The basic subscription price includes the specified items within the package, including chicken and fish items.</p>
<p>Additional fees apply when selecting certain premium items as follows:</p>
<ul style="list-style: disc; padding-left: 20px; line-height: 1.9;">
<li>Meat: 5 SAR additional per meal.</li>
<li>Shrimp/Prawns: 10 SAR additional per meal.</li>
<li>Salmon: 15 SAR additional per meal.</li>
</ul>
<p>Items or additions may vary depending on the package and available menu. The final price is clarified to the customer before order confirmation when selection is made through the website.</p>
<p><strong>8. Subscription Freeze</strong></p>
<p>The subscriber may request to freeze the subscription twice during the subscription period.</p>
<p>The total freeze period must not exceed 7 days, and Balance Box must be notified of the freeze request at least 48 hours before the requested date.</p>
<p>The freeze is subject to the subscription period and the specific terms of the subscribed package.</p>
<p><strong>9. Meal Preparation and Delivery Days</strong></p>
<p>Meals are prepared and delivered according to Balance Box's approved operational schedule.</p>
<p>Service days are from Saturday to Thursday, according to the specified times and pickup or delivery options for the subscription.</p>
<p><strong>10. Delivery Areas</strong></p>
<p>Delivery service is available within the specific range and areas designated by Balance Box.</p>
<p>Delivery availability or times may vary depending on the customer's location and delivery route.</p>
<p>In case of any change affecting the delivery area or mechanism, the customer is notified through available communication channels when necessary.</p>
<p><strong>11. Subscription Renewal</strong></p>
<p>To ensure service continuity and uninterrupted meals, the customer is advised to renew their subscription and pay the new subscription value at least 3 days before the current subscription expires.</p>
<p>The subscription is not automatically renewed unless there is a clear auto-renewal service activated with the customer's consent.</p>
<p><strong>12. Failed Delivery Receipt</strong></p>
<p>The customer is responsible for ensuring the correctness of the phone number and delivery address, and for being available for communication when the delivery representative arrives.</p>
<p>If the representative arrives and cannot communicate with the customer or the meal is not received for reasons attributable to the customer, the meal is handled according to the approved delivery policy, and no compensation is provided unless otherwise decided or the customer has a legal right to compensation.</p>
<p><strong>13. Meal Receipt</strong></p>
<p>The customer is obligated to receive their meals within the specified pickup times.</p>
<p>For meals designated for branch pickup, the meal must be received before the specified final pickup time.</p>
<p>Meals not received within the specified period are handled according to quality and food safety requirements, and may be disposed of after the permitted retention period without entitlement to compensation, subject to the customer's statutory rights.</p>
<p><strong>14. Food Allergies and Special Conditions</strong></p>
<p>The customer is responsible for notifying Balance Box before subscription or meal ordering about any food allergies or food ingredients that must be avoided.</p>
<p>In the event of failure to disclose allergies or necessary information, Balance Box may not be able to take appropriate precautions.</p>
<p>This does not prejudice the establishment's responsibilities established under applicable laws and regulations.</p>
<p><strong>15. Acceptance of Subscription Terms</strong></p>
<p>By completing the subscription and payment, the customer acknowledges that they have:</p>
<ul style="list-style: disc; padding-left: 20px; line-height: 1.9;">
<li>Reviewed the details of the selected package.</li>
<li>Reviewed the prices and add-ons.</li>
<li>Read the subscription terms and conditions.</li>
<li>Reviewed the cancellation, refund, and freeze policy.</li>
<li>Agreed to the terms and policies applicable to their subscription.</li>
</ul>
<p><strong>16. Health Responsibility</strong></p>
<p>Balance Box provides meal services and is not a substitute for a doctor or healthcare provider.</p>
<p>If the customer has a medical condition, uses medication, has food allergies, or requires a special therapeutic diet, they should disclose the necessary information and consult a doctor or qualified health specialist when needed.</p>
<p>If the customer receives a nutritional program or follow-up from Saudi Fit, that service is handled according to its scope and professional and regulatory terms.</p>
<p><strong>17. Prices and Add-ons</strong></p>
<p>The subscription price and any additions or fees are clarified before completing the payment process.</p>
<p>The customer is responsible for reviewing the package details, number of meals, quantities, items, and add-ons before confirming the subscription.</p>
<p><strong>18. Terms Update</strong></p>
<p>Balance Box reserves the right to update subscription terms and conditions when necessary, provided that the updated version is published on the website.</p>
<p>Amendments do not affect customers' acquired statutory rights, and apply to subscriptions according to applicable regulations in the Kingdom of Saudi Arabia.</p>
<p><strong>19. Communication and Complaints</strong></p>
<p>For inquiries, freeze requests, or issues related to meals, delivery, or subscriptions, please contact Balance Box through the official communication channels specified on the website.</p>
<p><strong>Customer Electronic Acknowledgment</strong></p>
<p>By clicking "I agree to the terms and conditions" and completing the payment, I acknowledge that I have read, understood, and agreed to Balance Box subscription terms and conditions, including subscription, freeze, cancellation, refund, delivery, and add-ons policies.</p>
<p>☐ I have read and agree to the subscription terms and conditions and the cancellation and refund policy.</p>
<p>Balance Box Management</p>
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